Terms & Conditions

Insurance payment for treatment: Most insurance companies require a referral letter from your GP or consultant before they will cover you for physiotherapy treatment. The physiotherapy department deals with all major insurance companies. Once we have your complete insurance details, we can bill them directly. For all insurance companies, it is essential that you contact them to ensure that you are covered for physiotherapy. They will let you know how much treatment you can have and if there any conditions attached e.g. policy excess. Should you run out of insurance or not be covered, you will be liable for the full cost of your care.	Physiotherapy Prices for 2011: The following prices are effective from 1st March 2011 for non-insured patients:    Initial assessment and treatment:  £36.00  Follow-up treatments:   £36.00      We have different agreements with the insurance companies and other providers, these prices will vary.
Patients without insurance: If you are self-funding your treatment, we do not require a letter of referral from your GP. Self-funding patients are asked to pay directly for their treatment at each visit.	Appointment cancellation or non-attendance: The department operates a 24 hour cancellation policy. Cancellation within 24 hours of your appointment or non-attendance may incur a cancellation charge of the full cost of the session.
Loan Equipment: The physiotherapist will sometimes want to lend you equipment to assist your treatment. We charge for the loan of equipment, this will include a refundable deposit and a non-refundable loan charge. The receptionist will inform you of the charge for your item. If you have any other questions or queries about your  account please do not hesitate to ask the receptionist.